港人北上就医更方便了! Ant Health and Manulife Hong Kong launch cross-border commercial insurance direct payment service
On November 10, Manulife Life Insurance (International) Co., Ltd. ("Manulife Hong Kong") and Ant Health jointly announced the launch of a new cross-border medical support service for eligible Manulife Hong Kong customers. Manulife Hong Kong has also become the first insurance company in Hong Kong to cooperate with Ant Health to provide cross-border medical direct payment. It is understood that eligible customers in Manulife Hong Kong can activate the electronic "medical insurance card" provided by Ant Health on AlipayHK, search for designated hospitals, and arrange outpatient treatment through the 24-hour appointment hotline. If the doctor recommends designated treatment, such as hospitalization, day surgery or outpatient cancer treatment, the customer can apply for the cross-border commercial insurance direct payment service - eligible medical expenses will be settled directly by the insurance company with the hospital. In the past, insurance customers who were interested in seeking medical treatment in the Guangdong-Hong Kong-Macao Greater Bay Area often needed to follow up through different channels one by one, from searching for suitable hospitals, making appointments, applying for pre-approval, and processing payments. The new service integrates these key links, allowing customers to more easily grasp relevant arrangements, thereby enjoying a smoother, more convenient, clearer and more transparent cross-border medical treatment experience. Li Xuming, chief health director of Manulife Hong Kong and Macau, said, "As customers' needs are no longer limited to traditional protection, we are committed to creating more coherent health solutions, allowing customers to more easily obtain the medical services they need and control the entire medical treatment process. Now more and more customers live, work or travel in Hong Kong and other cities in the Greater Bay Area, and expect medical support The service can match their lifestyle. As the first insurance company in Hong Kong to launch cross-border medical direct payment services with Ant Health, we combine insurance, medical services and digital innovation to simplify the cross-border medical treatment process for customers. This cooperation fully reflects Manulife’s commitment to becoming a trusted health partner and helping them obtain cross-border medical services more securely and conveniently.” This service combines Manulife Hong Kong’s insurance expertise,
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